How to Fix An Error Occurred While Loading a Higher Quality Version of This Video?

Experience the frustration of encountering an error while loading a higher-quality video? Don't worry; we've got you covered. Discover practical solutions to troubleshoot and overcome unable to load video iphone issues, ensuring a seamless viewing experience without the hassle of error messages.

Part 1. Why Won't My Videos Load on iPhone?

As per feedback within the Apple community, the "Unable to Load Video" issue primarily arises due to bugs in iOS 17/16 and insufficient memory on iPhones. When encountering this message, it indicates the inability to load a higher-quality version of videos or photos.

Part 2. How to Fix an Error Occurred While Loading a Higher Quality Version of This Video

Method 1: Restart iPhone

Address software issues causing video loading problems by performing a simple restart of your iPhone. Follow these steps, applicable to all iPhone models, to turn off your device without pressing physical buttons:

  • 1. Open the Settings app.
  • 2. Scroll down and tap on “General.”
  • 3. Continue scrolling and select "Shutdown."
  • 4. Drag the Power Off Slider to the right to turn off your iPhone. Once it's fully powered down, press the power button until the Apple logo appears.
unable to load a higher quality version of this video

Method 2: Check iPhone's Storage

When the iPhone encounters difficulty loading higher-quality videos, insufficient storage is often the primary cause. Therefore, verify the iPhone's storage and ensure a minimum of 2GB of free space.

Click Settings > General > [Your Device - iPhone or iPad] Storage.

old videos not loading on iphone

Method 3: Toggle Favourite Video On and Off

One effective method to resolve the issue of unable to load video on iPhone is to simply toggle the favorite video on and off. Users have reported that this action works instantly, allowing the video to play without errors.

Method 4: Check Internet Connection

An incorrect network connection could be the reason for the Photos App's inability to access Apple's servers, resulting in the inability to download videos or photos. Ensure your Wi-Fi connection and cellular data are functioning correctly. Verify this by attempting to open a website to confirm accessibility.

photos unable to load video

Method 5: iOS Software Update

Each iOS update aims to address various bugs, making it crucial to keep our iPhones updated. Long-standing issues can often be resolved with the installation of a new iOS version. Follow these steps to update your iPhone:

  • 1. Connect your iPhone to Wi-Fi and open the Settings app.
  • 2. Navigate to and tap on “General”.
  • 3. Select "Software Update."
  • 4. If an update is available, tap "Download and Install."
photos unable to load video

Ultimate Solution: Fastest Way to Fix An Error Occurred While Loading a Higher Quality Version of This Video

If methods above could not help you when you occur iPhone unable to download video, here it is highly recommended a professional tool UltFone iOS System Repair, which is designed to fix iOS issues, including iPhone an error occurred while loading a higher quality version of this video. Whatever you meet unable to load video iPhone high quality problems or unable to download video iPhone, the tool can help you fix the issue in the fastest way. Most imporatantly, the tool supports all iPhone models and iOS versions, including the updated iPhone 15 and iOS 17.

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Watch the Guide to See How to Fix Unable to Load Video.

  • Step 1 Download and install UltFone on your computer. Connect your iPhone via a USB cable and click on “Start.” unable to load video an error occurred
  • Step 2Open UltFone and click "Standard Repair." unable to load higher quality video iphone
  • Step 3 Make sure UltFone downloads the iOS firmware for your iPhone model. an error occurred while loading a higher quality
  • Step 4 Click "Start Standard Repair". videos not loading on iphone
  • Step 5 Let the repair finish. UltFone will restart your iPhone. Your unable to download video iPhone issue has been fixed. videos won't load on iphone


In conclusion, encountering the error "an error occurred while loading a higher quality version of this video" can be frustrating, but several troubleshooting steps can help resolve the iPhone videos not loading issue. Consider utilizing UltFone iOS System Repair, a tool with robust capabilities not only for repairing iPhones but also safeguarding your data.

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