Best Ways to Fix iTunes Could Not Connect to This iPhone, the Value Is Missing

iTunes could not connect to this iPhone. The value is missing. I’ve just attempted to restore my iPhone as it was in DFU mode and now I get the error "iTunes could not connect to this iPhone. The value is missing." And the phone is stuck on the apple logo. Any ideas?

During the using of iPhone, users often need to connect iTunes to backup or restore their iOS devices. Recently, there are lots of users who received the notice that “iTunes could not connect to this iPhone, the value is mussing.” If you have no idea to solve this problem, you may refer to the following solutions to get this issue fixed.

itunes could not connect to this iphone

How to Fix iTunes Could Not Connect to This iPhone Error

Method 1: Update iTunes to the Latest Version

In most of the cases, users got their functional iPhone 111/X/8/8 Plus/7/6/5 into DFU mode and find iTunes could detect their iOS device, thus we suggest you firstly to get all the application up to date, especially iTunes.

You can follow the steps to check your iTunes version and get it updated.

If you have a Mac:

If you are running macOS Catalina, you can update iTunes among Apple Music app, Apple TV app, Apple Books app, and Apple Podcasts app.

If you fail to update the latest version, see the below steps.

  • Go to "Apple Store" on Mac.
  • Tap "Updates" at the top bar.
  • Press "Install" if iTunes is available.

If you have a PC:

If you have downloaded iTunes from the Microsoft Store, two choices:

  • iTunes will update automatically, once new versions released.
  • Or, you can update it from Microsoft Store manually.

If you have downloaded iTunes from Apple’s website, see how to install the latest version.

  • Lauch iTunes.
  • Go to "Menu" bar > Tap "Help" > Click "Check for Updates"

After you have get the latest iTunes, you then may connect your iPhone with iTunes again.

Method 2: Reinstall iTunes and Restart Computer

During the usage of iTunes, improper operation may cause data lose. Reinstall iTunes to your PC/Mac can be a good choice, and you can have a try.


For users who cannot normally install iTunes onto PC/Mac, you can get help from Tenorshare TunesCase, this all-in-one iTunes repair tool will assist you to fix all iTunes syncing problems and iTunes errors free.


Also, a simple restart can help to fix kinds of problems, so you can also get your computer restarted during the process and try to connect your iPhone with iTunes via USB again.

Method 3: Use UltFone iOS System Repair to Fix iPhone Disable Connect to iTunes Value Is Missing

If you have tried times to fix iTunes but find the problem still exist, then problem may lay on your iPhone. Here we suggest you to have a try by using UltFone iOS System Repair, a professional iPhone saver which can help to fix all kind of iPhone stuck and provide one-click solution to boot up your iPhone/iPad/iPod back to normal.

Free Download For Win 10/8.1/8/7/XP Secure Download Free Download For macOS 10.15 and below Secure Download
  • Step 1 Download and install UltFone iOS System Repair on your PC/Mac, connect your iPhone with your computer and you may see the interface below. You are required to click “Enter Recovery Mode”.

    enter recovery mode
  • Step 2 Wait for around 20 seconds and your device is entered recovery mode successfully. There will be an iTunes logo and a USB cable display on your device’s screen. And “Exit Recovery Mode” option is highlighted. Click it to reboot the stuck device.

    exit recovery mode
  • Step 3 Wait for iPhone reboot and you can enter DFU mode again to connect to iTunes for restore your iPhone X/8/8 Plus/7/6/5 or do other task.

If iTunes still says could not connect to your iPhone the value is missing, I recommend you to repair iOS system to solve the problem thoroughly.

repair iphone black screen

Wrapping It Up

That’s all about how to fix “iTunes could not connect to this iPhone, the value is missing.” No matter this problem comes with your iPhone 11/X/8/8 Plus/7/6/5 or iPad/iPod, you will sure get this matter fixed after read this article.

Fix 150+ iOS System Issues without Data Loss
  • 1-click to enter/exit iOS recovery mode free
  • Fix 100+ iPhone update/restore errors.
  • Factory reset iPhone without passcode.
  • Support iPhone 15/14/13/12/11 Pro/XR/XS/X and iOS 17/16/15/14.
iOS system repair