How to Fix iTunes Can’t Restore iPhone 13/12

“I couldn't restore backup from iPhone X to iPhone 13 using iTunes. All devices are using the same iOS. It says "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restore.”
-Apple Discussion

Before you start to restore iPhone, you need to check:

  • 1. Make sure you are running the latest version of iTunes.
  • 2. If iDevice is well connected via a lighting cable

Part 1. iTunes Cannot Restore Backup to iPhone 13/12/11/X

iTunes is a general tool when talking about restoring iPhone. Here are some common problems when restoring with iTunes and fixes.

1. iTunes Backup Is Corrupt or Incompatible

If you are unable to restore iPhone/iPad from iTunes backup with a pop-up message saying that "the backup was corrupt or not incompatible", you can try to resolve it by deleting the broken iTunes backup. Follow the steps:

  • Locate the iTunes backup file on your computer
    On Windows
    : Type %appdata% in the search bar and press Return then click Apple Computer > MobileSync > Backup
    On Mac
    : Type ~/Library/Application Support/MobileSync/Backup/ in the menu bar or press Option button and click Go to open the library.
  • Copy backup files to Desktop
  • Run iTunes and click Edit>Preference>Device
  • Select all the backup files listed and click Delete Backup
  • Copy and paste the backup files from the Desktop to the Backup folde
  • Retry to restore your iDevice.
delete itunes backup files

If iPhone still cannot restore from iTunes backup after all these steps proceed, you can create a new iPhone backup with UltFone iOS Data Manager, which will enable you to restore iPhone 13/12 from backup without iTunes.

backup now

2. Forgot iTunes Backup Passcode

One situation you may get into is that iTunes cannot restore iPhone because password is incorrect/locked passcode. If you have encrypted backup files and accidently forgotten the backup password, you can use UltFone iPhone Backup Unlocker to remove the passcode first and restore iPhone backup later.


Part 2. iPhone Won’t Restore Due to iPhone Stuck/System Crash and Fixes

If you can’t restore backup on iPhone 13/12, another cause is iPhone stuck or corrupt iOS system. Here are some general symptoms:

  • iPhone stuck in screen of death
  • iPhone won’t restore after update
  • iPhone not recognized by iTunes

An iOS system recovery tool, UltFone iOS System Repair can fix them. It can fix all iOS stuck without losing data, such as iPhone stuck in recovery mode/DFU mode/Apple logo/black screen/blue screen etc. It will upgrade your iPhone/iPad to the latest iOS system.

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  • Step 1 Choose Repair Operating System feaure from the main interface, and connect your iPhone to computer with Apple original cable.Click Standard Repair to start.

    ios performs abnormally
  • Step 2 Before repairing iOS, you need to download or import the iOS firmware package. Please note that this software will update the iOS to the latest version after repairing. Therefore, we recommend that you download the firwmare package online to ensure it is up to date.

    download firmware package online
  • Step 3 With the firwmare package, you can click Start Standard Repair to start fixing iOS system. This process takes a few minutes.

    statrt fixing ios system

Bottom Line

That’s all for the causes and fixes of iPhone 13/12 not restoring from backup. Hope you can find the solutions provided above to resolve “cannot restore backup iPhone13/12” issue accordingly. If you have any other problems, please leave us a message.

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