How to Fix Unfortunately the process com.android.phone has stopped
- Jerry Cook
- Updated on 2021-04-12 to  Fix Android
This started on my phone when I got a text from a friend and then the "com.android.phone has stopped" message right after. Then I got the same text and message every 30 seconds or so. I eventually deleted the text chain from my friend. I tried deleting just the one message but they were coming in faster than I could delete them.
Despite being an extremely smooth mobile OS, even Android is prone to occasional system errors. While you can fix some of these errors easily, there are a few bugs that’ll become repetitive and annoying. “com.android.phone has stopped” is one such error that’s encountered by many users on their Android devices. The error generally occurs when the user tries to make a call or connect to the Internet. It’ll stop you from using your smartphone whatsoever and it’ll continue to pop-up repetitively until you fix the problem.
In this guide, we are going to share the most effective methods to fix “unfortunately the process com.android.phone has stopped” so that you can continue using your device without any interruptions.
Part 1: What Causes Unfortunately the process com Android phone has stopped?
Before proceeding with the solutions, let’s first understand what triggers the “com.android.phone has stopped” error on a smartphone. Some of the most common causes of this error include:
- If you have recently installed a custom ROM on your smartphone, there’s a huge probability it might contain some bugs that trigger the said error.
- You have recently upgraded your smartphone to the latest firmware package. Sometimes new firmware contains bugs that may cause different system errors.
- Another factor that may trigger the error is less storage and RAM. If you have installed too many apps on your smartphone, it’ll be important to delete a few of them to ensure equal RAM distribution. Too many apps will clutter the RAM and your smartphone won’t function properly.
Part 2: How Do I Get Rid of unfortunately the process com the Android phone has stopped?
So, now that you know what causes the “unfortunately the process com.android.phone has stopped” on an Android device, let’s quickly dive into the solutions that’ll help you fix the problem.
- Tip 1: Restart Your Phone -40% Success
- Tip 2: Clear App Cache and Data -40% Success
- Tip 3: Clear the Cache and Data of SIM Toolkit - 50% Success
- Tip 4: Wipe Cache Partition - 50% Success
- Tip 5: Disable Auto-Update Apps - 50% Succes
- Tip 6: Boot Your Android Device into Safe Mode -60% Success
- Tip 7: Repair Android to Fix "com.android.phone has stopped" Error: 95% Success and No Data Loss
- Tip 8: Perform a Factory Reset to Solve "unfortunately the process com.android.phone has stopped" error – 95% Success by Erasing Device
Tip 1: Restart Your Phone -40% Success
If this is your first time encountering the error, the first step should be to reboot your device. Like several other system errors, a simple reboot may fix the “com.android.phone has stopped” error as well. Simply press the “Power” and tap the “Restart” option to reboot your device.
Tip 2: Clear App Cache and Data -40% Success
If rebooting the device doesn’t resolve the problem, try clearing the “cache & data'' of the dialer app. Since the error usually occurs while making/receiving a call, clearing the cache will restore the dialer app and fix the problem.
- To clear the app cache, go to “Settings” on your phone, and then go to the “Device” section.
- Then tap on “Apps/Application Manager/App Manager” option.
- Choose the app for which you’d like to clear the app data and cache.
- Click “CLEAR DATA” button under the Storage section, and click on “CLEAR CACHE” button under the Cache section.
Launch the dialer app again and see if you still encounter the “com.android.phone has stopped” error while placing the calls.
Tip 3: Clear the Cache and Data of SIM Toolkit - 50% Success
Like the Dialer app, you’ll also need to clear the “cache & data” of the SIM Toolkit, especially if the problem still persists. To do this launch “Settings” and click “Apps”. This time select “SIM Toolkit” and follow the same procedure to clear its cache and data.
Tip 4: Wipe Cache Partition - 50% Success
If unfortunately the process com.android.phone has stopped popping up on your phone, the next step would be to wipe the overall system cache partition. This will remove all the corrupted temporary files and you won’t face the error anymore. However, keep in mind that this is an extremely critical process as you’ll need to boot your device into the “Recovery Mode” first.
First of all, turn off your device. Then, press and hold the “Power” and “Volume Down” keys simultaneously and release them when the “Android” logo appears on your screen. You’ll be prompted to the Recovery Mode. Here use the Volume Up & Down keys to navigate between different options and select “Wipe Cache Partition” using the Power button.
Wait for a few seconds and let the device clear the entire cache partition. Now, restart your device and check if the selected error is fixed or not.
Tip 5: Disable Auto-Update Apps - 50% Succes
If you have enabled the “Auto-Update” feature in Google Play Store, it might cause different system errors. So, go ahead and turn-off “Auto-Update” and continue using your device without encountering any unexpected system errors. To do so, launch the Google Play Store app and tap the “Menu” button in the top-left corner. Select “Settings>Auto-Update Apps” and then choose the “Do Not Update” option.
Tip 6: Boot Your Android Device into Safe Mode -60% Success
If you are unable to figure out the main cause of the error, it would be helpful to boot your device in “Safe Mode”. In the “Safe Mode”, the system doesn’t load any third-party apps. This will allow you to figure out if the problem is being caused by a system or a third-party application. Booting into safe mode is a pretty neat process and you are less likely to mess it up.
Simply power-off your device and turn it back on by pressing the “Power” button. Once you see the “Android” logo, immediately press the “Volume Down” key and release it when your phone boots into the “Safe Mode”. Now, you can try making the calls to check if the “unfortunately the process com.android.phone has stopped” error still pops-up or not.
Tip 7: Repair Android to Fix "com.android.phone has stopped" Error: 95% Success and No Data Loss
If none of the above methods work, you’ll need a professional system repair tool to do the job. We recommend using UltFone Android System Repair, a feature-rich tool that’s designed to fix 150+ Android system errors within a few minutes. Apart from “com.android.phone” has stopped, you can also use UltFone to fix a wide variety of errors such as stuck at System recovery, black screen error, Android OTA failed, etc.
Here are a few key features of UltFone System Repair that make it the best solution to fix different types of system errors.
- One-Click Solution to Enter/Exit the Fastboot mode, 100% free feature.
- Enter/Exit the Recovery Mode on Any Android, 100% free feature.
- Best free Android download mode tool until now.
- Fix 150+ system errors without any hassle.
- Wipe Android system cache with a simple click away.
Follow these steps to fix “com.android.phone has stopped” using UltFone Android System Repair.
Step 1 Install and launch UltFone on your PC. Then, connect your smartphone to the computer and tap “Repair Android System” to get started.
Step 2 Click “Repair Now” on the next screen.
Step 3 Now, use the drop-down menus to provide your device information. Make sure to enter accurate information and click “Next”.
Step 4 Based on your Android device, the tool will automatically start downloading the right firmware package.
Step 5 Once the downloading process completes, click “Repair Now” to initiate the repairing process.
Step 6 You’ll have to put your device in “Download Mode”. To do this, simply follow the on-screen instructions.
Step 7 Once your device is in the “Download Mode”, the tool will automatically start the repairing process and you’ll see the real-time progress on your screen.
Tip 8: Perform a Factory Reset to Solve "unfortunately the process com.android.phone has stopped" error – 95% Success by Erasing Device
Finally, you can also perform a factory reset to resolve the issue. However, before proceeding with the complete factory reset, make sure to back up all your data in a safe location (cloud or a hard drive). This way you’ll be able to retrieve all the files after the factory reset completes.
So, that’s how you can fix the “unfortunately the process com.android.phone has stopped” on your Android device. Irrespective of the cause of the error, the above-mentioned solutions will help you troubleshoot it without any hassle. To avoid facing such situations in the future, make sure to clear the app & system cache and also reboot your device on a regular basis.