You can get answers to frequestly asked order questions about UltFone products here.
1. How to cancel auto subscription/recurring payment?
To cancel your subscription quickly, you can always contact our support team. We will respond within 24 hours on weekdays and 48 hours on holidays.
You can also cancel the subscription by yourself. The steps are different on different platforms. Please click here to learn specific steps to cancel subscription.
2. What is the refund policy?
We want you to be happy with the product you purchase from our company as satisfaction is paramount in our company's agenda. If you are not fully satisfied with our sevice, please contact us to discuss your concerns, please rest assured that every effort will be made to continue better performance.
All software listed on our website can be tested with a trial version prior to deciding to purchase. This allows you to evaluate the software and make sure that it meets you demands avoid buying a wrong product.
Circumstances of no refund:
- Change of mind after purchase is exempt from being refunds.
- A refund requesting incurred by dissatisfaction caused by misunderstanding of the product's utilities and functions. So, it is of utmost importance that you read the product guide and relevant YouTube tutorial to ensure that you understand how to properly us our program. Commonly, we find that program is not faulty but rather is being incorrectly operated, so please be sure to check the basics before requesting a refund.
- Refunds are not available after consumer complained that they did not receive order registration code in time and in the whole process, they quitting the right to seek the help from our support team. Normally, registration code will be sent once the payment has been validated. However, for internet blackout or email configuration that marked this letter as spam, the email compasses the code will be delayed. In his case, please contact Support Center and attach your receipt.
- Refund for part of a bundle.
- Requesting refund for technical trouble, but fail to cooperate by providing any details for troubleshooting. Backed by seasoned R&D team, we can provide users some feasible solution to fix their device unless you refuse to cooperate with us.
- Purchase of wrong product, followed by the purchase of products from another company.
Circumstance eligible for refund:
- Duplicate purchase. If you request a refund is due to duplicate, you will always be covered in accordance with our warranty.
- Mistakenly order followed by placing a correct order form our website. In this case, we will reimburse the price of the wrong product for you if you have no need it.
- Fatal technical issues with the software that cannot be resolved within 30 day.
3. What payment methods does UltFone support?
There are various ways to pay your bill, simply choose your preferred option. The following Payment ways are available to our customers: Credit Card, PayPal, Direct Debit, and Fax-Credit Card, etc. Among these payments, Credit Card is highly recommended, as it is the quickest way for you to receive the license code and download link immediately after payment.
4. Which currency can you accept?
We accept the following currencies such as: Euro, US dollar, British pound, Australian dollar, Japanese yen, Canadian dollar, Swiss franc, Russian rouble, Brasilian real, Norwegian krona, Swedish krona, Polish zloty, Chinese renminbi yuan, Taiwan dollar, Indian rupee are all available. When ordering online, you can select from a number of currencies to display product prices for your currency.You can pick preferred one to finish the order.
5. Is it secure to purchase from your website?
Yes, it is safe to purchase, there is no potential risk present with your personal information and your privacy is guaranteed by share-it, a reliable payment platform, when you are browsing on our page, installing our product or making a deal on our page.
6. What is Download Protection?
If you purchase the "Download Protection" service (Extended Download Service), you can download the electronic product version up to 24 month(s) after receipt of your payment by going to "My Account" in the Customer Care Center. Please notice that this service is not an extension of your original product and does not give you access to any additional licenses for the original product. However, this does not entitle you to download updates.
7. What does back-up CD mean?
Backup CD will keep a copy of your product. If your product got lost due to computer crash or reinstallation, you can use the backup CD to reinstall the product. You are highly recommended to have one.
8. How long can I get the back-up CD? Can I change shipping address and shipping method?
After the order is completed, we will send the CD within 24 hours (Monday to Friday) of the date once we receive the payment. It usually takes 4-12 business days to arrive.
9. How can I confirm that I have finished the order?
Usually, you will receive a confirmation email within one hour after payment is cleared. This email indicates that your email has been verified, with containing registration information of your order.
10. What should I do when I purchased the wrong software?
In this case, we offer two solutions available to you. If the price difference for the two software within $10, you can contact our support team to swap the product without paying any extra money. Or you can purchase the correct product from our site and then request a refund of the wrong order. Before requesting a refund, please contact our support team to elaborate the cause we will process the refund as soon as possible.
11. What's the difference between trial version and full version?
With a free version that lets you navigate all the features for our product you can get hang of the basic function embedded in it. It's a great chance to see which product is right for and how much it can be benefit you. Meanwhile, for the full version also can be called as paid version, you can fully unlock the whole function for our product other than obtain a technic support and lifetime upgrade service.
12. Why was I charged more than the price listed on the website?
As software developer, we only charge the price as list on the website. For the extra part, it might be the tax or Extended Download Service.
13. Do I need to buy a new license after reformatting my old computer?
No, your license allow you download our software during the subscription period, you can use it without limit.
14. How long will it take to receive the registration code after payment?
In general, you can receive the confirmation email containing the download link and registration code a few minutes after you successfully purchased the program. If you haven't received it, you can visit the support center and ask the support team for help.
If you still didn't receive it within 24 hours， perhaps it has been flagged as a SPAM or the internet blackout is responsible for this delay.
15. I failed to download the software from the download link provided in the email, what should I do?
You can go to our website and navigate the product you purchased. On the product page, you can click the Free Trial button to download the latest version. After installation, you can use the registration code in the order confirmation email to register your version.
16. Do you provide free upgrade? If so, how long it is?
Fortunately, our software provides maintenance of its products that embraces regular update on the original version. Customer who with an active license will be offered a free update service. If the upgrade required a new code, you could seek help from our support team and submit a relevant order receipt.
17. How to use the privilege of VAT exemption?
If there is a VAT applied to your order and you have the privilege of VAT Exemption, please enter VAT Exemption ID at the checkout.
Stil need help?
please submit an online ticket and attach your order receipt. We will reply in 48 hours.