How to Cancel Subscription (Recurring Payment)?
To cancel your subscription quickly, you can always contact our support team. We will respond within 48 hours.
The steps are different on different platforms. Please select the payment platform that you place your order, and follow the instructions to cancel your subscription.
The contents contain 3 parts:
- How to Cancel a Subscription on PayPal
- How to Cancel a Subscription on Paddle
- What to Do If My Order Has Been Renewed Automatically?
How to Cancel a Subscription on PayPal
Please follow the steps below:
- Log in to your PayPal account at www.paypal.com
- Click the Settings icon.
- Click Payments.
- Under "Preapproved payments", click Manage preapproved payments.
- Select the merchant whose agreement you want to cancel and click Cancel.
- Click Cancel Profile to confirm your request.
You can learn more on PayPal support page:
https://www.paypal.com/us/smarthelp/article/how-do-i-cancel-a-subscription-faq577
How to Cancel a Subscription on Paddle
You can contact Paddle team for cancellations with paddle.net or email [email protected]. Also, you can contact UltFone support team to help cancel the future subscription.
What to Do If My Order Has Been Renewed Automatically?
Due to system restrictions, the charged subscription fee is non-refundable.
Before checkout in the shopping cart, you will see the subscription plan is “Renewal: Automatic”. And before the order is renewed, the payment platform will send a notification email beforehand, so you still have a chance to cancel your subscription.
We are not sure whether you ignored this kind of email or it has been tagged as SPAM. For these real reasons, it is not refundable once the order is renewed.
To avoid future recurring payment, please cancel the subscription timely. For any concerns, just feel free to contact us.