How to Cancel Subscription (Recurring Payment)?

To cancel your subscription quickly, you can always contact our support team. We will respond within 48 hours.

The steps are different on different platforms. Please select the payment platform that you place your order, and follow the instructions to cancel your subscription.

The contents containn 4 parts:

  • How to Cancel a Subscription on MyCommerce
  • How to Cancel a Subscription on PayPal
  • How to Cancel a Subscription on Paddle
  • What to Do If My Order Has Been Renewed Automatically?

How to Cancel a Subscription on MyCommerce

You can submit a support request to MyCommerce to help you cancel the subscription, or you can cancel the subscription by yourself, just follow the instructions below:

Step 1. Log in to your MyCommerce account with this link: https://account.mycommerce.com/

log in to mycommerce

Note: If you do not have a password, please click “Request Login/Password” link to reset the password. Follow the instructions prompt to reset your password, and then log in again.

Step 2. Find the order number you need to unsubscribe.

cancel subscription 2

Step 3. Find the red cancel button in this order.

cancel subscription 3

Step 4. Click Yes to confirm cancellation.

cancel subscription 4

Step 5. Then you will see a reminder that your subscription to this order has been cancelled.

cancel subscription 5

Step 6. At the end you will receive a notification email that your subscription has been successfully cancelled.

How to Cancel a Subscription on PayPal

Please follow the steps below:

  • Log in to your PayPal account at www.paypal.com
  • Click the Settings icon.
  • Click Payments.
  • Under "Preapproved payments", click Manage preapproved payments.
  • Select the merchant whose agreement you want to cancel and click Cancel.
  • Click Cancel Profile to confirm your request.

You can learn more on PayPal support page:

https://www.paypal.com/us/smarthelp/article/how-do-i-cancel-a-subscription-faq577

How to Cancel a Subscription on Paddle

You can contact Paddle team for cancellations with paddle.net or email [email protected] Also, you can contact UltFone support team to help cancel the future subscription.

What to Do If My Order Has Been Renewed Automatically?

Due to system restrictions, the charged subscription fee is non-refundable.

Before checkout in the shopping cart, you will see the subscription plan is “Renewal: Automatic”. And before the order is renewed, the payment platform will send a notification email beforehand, so you still have a chance to cancel your subscription.

We are not sure whether you ignored this kind of email or it has been tagged as SPAM. For these real reasons, it is not refundable once the order is renewed.

To avoid future recurring payment, please cancel the subscription timely. For any concerns, just feel free to contact us.

Still have problems?

Please submit an online ticket here and attach your order receipt. We will reply within 48 hours.