How Do I Retrieve My Registration Code?

Enter the order number or the e-mail you used to place the order.


  • If you purchase the product from our agency, you may not retrieve the code as they don't share customer information with us.
  • If you purchase the product from App store, you don't need a code, just launch App store and go to Purchase tab to use it directly.
  • If you've placed the order successfully but it prompts "order does not exist" when you try to search, please allow 30~60 minutes until the order goes into effect in our database. If you don't receive the code after 2 hours, please contact our support team for further assistance.

Here you can retrieve your registration code if you run into the following situation:

  • Have not received your registration code after your purchase.
  • The code was lost during a computer crash or change.
  • You have upgraded your product, and need the new registration code.